Communications Operations Representative

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Tampa, FL

Job status
Full time
Vision Insurance, Paid vacation, Paid holidays, Health Insurance, Dental Insurance, 401K / Retirement plan
$11.50 – Hourly
Job description
This is your opportunity to partner with Kablelink, a leader in the telecommunications industry in the Central / Western Florida area. We are currently interviewing for a full-time Communications Operations Representative to work out of our Tampa Operations Office just North of Hillsborough Ave.

In this role you will assist with scheduling installation jobs, confirming appointments, and being a critical point of contact between the field technicians, customers, and the office. The starting hourly pay is $11.50, with eligibility for increases based on reviews and performance. We offer a comprehensive benefits package for our employees, paid time off, a fast-paced work environment, and business casual dress.

You will also be responsible for dynamic job assignment, technician tracking, and job rescheduling functions using technical workforce management tools in Kablelink’s Communications Operations centers.
Additionally, you'll relay and record information to field personnel via telephone, messaging, or other form of communications.
• Respond to customer service requests by prioritizing and dispatching service requests to available installation or service technicians; act as liaison between technician and customer service employees.
• Assist in driving field productivity through efficient call handling and support.
• Pre-call any customers to verify scheduled appointment, date and time and/or to reschedule missed appointments.
• Troubleshoot and resolve issues by fixing the customers problem over the phone with the customer whenever possible eliminating unnecessary truck rolls. Escalate any issues outside of your technical scope.

Our Recruitment Team and Managers would like to talk with you if you feel the scope of this role appeals to your skills and interest. Please click "Apply now" to send us your contact information and resume or work history.

We are an Equal Opportunity Employer.
Work hours
Full Time position.